Privacy Notice

Mastiff Group, SA de CV (VCC), commonly known as HoundExpress or HoundBox, with registered offices at Tapachula 87PB, Colonia Roma, Alcaldía Cuauhtémoc, CP 06700, Mexico City, Mexico, is liable for the use and protection of your personal data. In this regard, we inform you the following:

I. Use of your personal data. Your personal data will be used for the following purposes:

o Identification, validation and authentication of the user identity

o Protection of your information in case of any claim

o Identification, validation and authentication of the user identity

o Delivering and collection of packages

Additionally, we will use your personal information for purposes not necessarily related to the requested services, but this will help us provide you a better service and inform you about new services or promotions.

If you do not want your personal data to be used for these secondary purposes, please let us know at:

II. Personal data we will use

To carry out the purposes described in this privacy notice, we will use the following personal data: name, address, telephone, email, CURP (Registration and Personal Identification Code), official identification, RFC (Taxpayer Registration Number), credit card number, debit or bank account, date of birth, work address.

III. With whom do we share your personal information and for what purposes?

We want you to know that your personal data is shared within the country with the following people, companies, organizations or authorities, for the following purposes:

Recipient of personal data Purpose Requires consent
Various courier and courier companies (Packagexpress, DHL, FedEx Estafeta, Redpack, UPS, Merq) To provide the services we offer No
Customs agents, carriers, couriers and recipients. To provide the services we offer No

IV. How to access, amend or cancel your personal data, or how to refuse to its use?

You are entitled to know what personal data we have about you, as well as the purpose we use them for and the conditions of use we apply. It is your right to request the amendment of your personal information if it is outdated, inaccurate or incomplete, as well as the removal from our records or databases. It is important to keep in mind that not in all cases we will be able to respond to your request or terminate the use immediately, since it is possible that in accordance with a legal obligation we will need to continue managing your personal data. Additionally, you should consider that for certain purposes, to revoke your consent will imply that we cannot continue to provide the service you requested, or it will mean the end of your relationship with us.

In order to carry out the latter, you must submit the relevant application via:

email: or telephone: +52 (55) 8788.0082

Contact info of the person or department in charge of processing the personal data requests:

a) Name of the person or department in charge of personal data: Legal Department

b) Address: Tapachula 87PB, Colonia Roma, Alcaldía Cuauhtémoc, CP 06700, Mexico City, Mexico

c) Email:

d) Telephone: +52 (55) 8788.0082

V. How can you restrict the use or disclosure of your personal information?

In order for you to put restrictions on the use and disclosure of your personal information, we offer you the following:

Your registration in the Public Registry to Avoid Advertising, depending of the Federal Consumer Attorney's Office (PROFECO), so that your personal data is not used to receive advertising or promotions from goods or services companies. For further information about this registration, check the website or contact PROFECO directly.

The use of tracking technologies in our website.

We inform you that on our website we do NOT use technologies with which it is possible to monitor your individual behavior as an Internet user.

VI. How will you know if there are changes to this privacy notice?

This privacy notice may undergo modifications, changes or updates resulting from new legal requirements, or from our own needs for the products or services we offer, our privacy practices, changes in our business model, among others.

We promise to keep you updated about the changes to this privacy notice through our website