{"id":3900,"date":"2025-06-02T13:15:36","date_gmt":"2025-06-02T19:15:36","guid":{"rendered":"https:\/\/www.hound-express.com\/hx\/?page_id=3900"},"modified":"2025-09-08T12:19:03","modified_gmt":"2025-09-08T18:19:03","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/www.hound-express.com\/hx\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3900\" class=\"elementor elementor-3900\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5081f81 e-flex e-con-boxed e-con e-parent\" data-id=\"5081f81\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1ae2a59 e-con-full e-flex e-con e-child\" data-id=\"1ae2a59\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be99230 elementor-widget elementor-widget-text-editor\" data-id=\"be99230\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Preguntas frecuentes<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a58ede7 elementor-widget elementor-widget-text-editor\" data-id=\"a58ede7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"col-md-7  wow fadeIn  animated\" data-wow-delay=\"300ms\"><p class=\" desapareceS\">Aqu\u00ed encontrar\u00e1s respuestas a las consultas m\u00e1s comunes que nuestros clientes suelen hacer. Si no encuentras la informaci\u00f3n que necesitas, no dudes en ponerte en contacto con nuestro equipo de soporte.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c447831 e-con-full e-flex e-con e-child\" data-id=\"c447831\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b30f33c elementor-widget elementor-widget-image\" data-id=\"b30f33c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"552\" height=\"392\" src=\"https:\/\/www.hound-express.com\/hx\/wp-content\/uploads\/2025\/06\/perro-hound-express-con-preguntas.png\" class=\"attachment-large size-large wp-image-3902\" alt=\"\" srcset=\"https:\/\/www.hound-express.com\/hx\/wp-content\/uploads\/2025\/06\/perro-hound-express-con-preguntas.png 552w, https:\/\/www.hound-express.com\/hx\/wp-content\/uploads\/2025\/06\/perro-hound-express-con-preguntas-300x213.png 300w, https:\/\/www.hound-express.com\/hx\/wp-content\/uploads\/2025\/06\/perro-hound-express-con-preguntas-200x142.png 200w\" sizes=\"(max-width: 552px) 100vw, 552px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8214d80 e-flex e-con-boxed e-con e-parent\" data-id=\"8214d80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-304ecfa elementor-widget elementor-widget-n-accordion\" data-id=\"304ecfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5060\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-5060\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfCu\u00e1nto tarda en llegar mi paquete? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M189.7,44.8l-84.3,142.2c-2.4,4.1-8.3,4.1-10.7,0L10.3,44.8c-2.5-4.2.5-9.4,5.4-9.4h168.7c4.8,0,7.8,5.3,5.4,9.4Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M10.3,162.6L94.6,20.4c2.4-4.1,8.3-4.1,10.7,0l84.3,142.2c2.5,4.2-.5,9.4-5.4,9.4H15.7c-4.8,0-7.8-5.3-5.4-9.4Z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5060\" class=\"elementor-element elementor-element-513eeaa e-con-full e-flex e-con e-child\" data-id=\"513eeaa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6179752 elementor-widget elementor-widget-text-editor\" data-id=\"6179752\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"bottom20 \">Si tu env\u00edo es internacional, una vez que realizas tu compra, el tiempo de entrega puede ser entre 15 y 20 d\u00edas.<\/li><li class=\"bottom20 \">Si tu env\u00edo es Nacional, el tiempo de entrega puede ser de 5 a 7 d\u00edas.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5061\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5061\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Mi paquete no ha llegado <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M189.7,44.8l-84.3,142.2c-2.4,4.1-8.3,4.1-10.7,0L10.3,44.8c-2.5-4.2.5-9.4,5.4-9.4h168.7c4.8,0,7.8,5.3,5.4,9.4Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M10.3,162.6L94.6,20.4c2.4-4.1,8.3-4.1,10.7,0l84.3,142.2c2.5,4.2-.5,9.4-5.4,9.4H15.7c-4.8,0-7.8-5.3-5.4-9.4Z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5061\" class=\"elementor-element elementor-element-92be4eb e-con-full e-flex e-con e-child\" data-id=\"92be4eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6536ae elementor-widget elementor-widget-text-editor\" data-id=\"c6536ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Para saber en d\u00f3nde est\u00e1 tu paquete, debes tener a la mano tu n\u00famero de gu\u00eda y puedes revisarlo en el siguiente link:\u00a0<a href=\"https:\/\/www.hound-express.com\/tracking.html\">http:\/\/www.hound-express.com\/rastreo<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5062\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5062\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Si no cuento con mi n\u00famero de gu\u00eda para rastrear mi paquete, \u00bfd\u00f3nde lo obtengo? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M189.7,44.8l-84.3,142.2c-2.4,4.1-8.3,4.1-10.7,0L10.3,44.8c-2.5-4.2.5-9.4,5.4-9.4h168.7c4.8,0,7.8,5.3,5.4,9.4Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M10.3,162.6L94.6,20.4c2.4-4.1,8.3-4.1,10.7,0l84.3,142.2c2.5,4.2-.5,9.4-5.4,9.4H15.7c-4.8,0-7.8-5.3-5.4-9.4Z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5062\" class=\"elementor-element elementor-element-fda9ff1 e-con-full e-flex e-con e-child\" data-id=\"fda9ff1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1e8582 elementor-widget elementor-widget-text-editor\" data-id=\"f1e8582\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"cardFaq\"><div id=\"collapseThree\" class=\"collapse show\" data-parent=\"#accordion\"><div class=\"card-body\"><p class=\"\">Lo podr\u00e1s encontrar en la p\u00e1gina web donde adquiriste tu producto, en ocasiones te la env\u00edan por e-mail. Normalmente est\u00e1 compuesto por 16 d\u00edgitos (inicia con 21&#8212;-) o de 22 d\u00edgitos (pueden ser solo n\u00fameros o con una letra intermedia).<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5063\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5063\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Si al rastrear mi paquete aparece el status: \u201cDetenido en aduana\u201d, \u00bfqu\u00e9 significa? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M189.7,44.8l-84.3,142.2c-2.4,4.1-8.3,4.1-10.7,0L10.3,44.8c-2.5-4.2.5-9.4,5.4-9.4h168.7c4.8,0,7.8,5.3,5.4,9.4Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M10.3,162.6L94.6,20.4c2.4-4.1,8.3-4.1,10.7,0l84.3,142.2c2.5,4.2-.5,9.4-5.4,9.4H15.7c-4.8,0-7.8-5.3-5.4-9.4Z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5063\" class=\"elementor-element elementor-element-88c48b2 e-con-full e-flex e-con e-child\" data-id=\"88c48b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fcf81e elementor-widget elementor-widget-text-editor\" data-id=\"5fcf81e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"cardFaq\"><div id=\"collapseThree\" class=\"collapse show\" data-parent=\"#accordion\"><div class=\"card-body\"><div class=\"cardFaq\"><div id=\"collapseFour\" class=\"collapse show\" data-parent=\"#accordion\"><div class=\"card-body\"><p class=\"\">Significa que tu paquete est\u00e1 siendo revisado por la aduana, quien determina qu\u00e9 paquetes son susceptibles de revisi\u00f3n. Es un filtro necesario para que todo lo que ingresa al pa\u00eds, cumpla con las legislaciones vigentes. Por favor revisa la actualizaci\u00f3n en sistema de 48 a 72 horas, tiempo aproximado que lleva la revisi\u00f3n antes mencionada.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5064\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5064\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfQu\u00e9 significa que mi paquete est\u00e1 clasificado como \u201cImportaci\u00f3n prohibida\u201d? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M189.7,44.8l-84.3,142.2c-2.4,4.1-8.3,4.1-10.7,0L10.3,44.8c-2.5-4.2.5-9.4,5.4-9.4h168.7c4.8,0,7.8,5.3,5.4,9.4Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M10.3,162.6L94.6,20.4c2.4-4.1,8.3-4.1,10.7,0l84.3,142.2c2.5,4.2-.5,9.4-5.4,9.4H15.7c-4.8,0-7.8-5.3-5.4-9.4Z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5064\" class=\"elementor-element elementor-element-31382f2 e-con-full e-flex e-con e-child\" data-id=\"31382f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3c8ad7 elementor-widget elementor-widget-text-editor\" data-id=\"f3c8ad7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"cardFaq\"><div id=\"collapseThree\" class=\"collapse show\" data-parent=\"#accordion\"><div class=\"card-body\"><div class=\"cardFaq\"><div id=\"collapseFour\" class=\"collapse show\" data-parent=\"#accordion\"><div class=\"card-body\"><div class=\"cardFaq\"><div id=\"collapseFive\" class=\"collapse show\" data-parent=\"#accordion\"><div class=\"card-body\"><p class=\"\">Importaci\u00f3n prohibida se refiere a las mercanc\u00edas que son retenidas por la autoridad y no son susceptibles de poder ingresar al pa\u00eds.\u00a0<b>Es importante que te pongas en contacto con la empresa que adquiriste tu producto y revisar la situaci\u00f3n de tu compra.<\/b><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5065\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5065\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Mi paquete aparece como entregado y no lo recib\u00ed <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M189.7,44.8l-84.3,142.2c-2.4,4.1-8.3,4.1-10.7,0L10.3,44.8c-2.5-4.2.5-9.4,5.4-9.4h168.7c4.8,0,7.8,5.3,5.4,9.4Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M10.3,162.6L94.6,20.4c2.4-4.1,8.3-4.1,10.7,0l84.3,142.2c2.5,4.2-.5,9.4-5.4,9.4H15.7c-4.8,0-7.8-5.3-5.4-9.4Z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5065\" class=\"elementor-element elementor-element-70f0ee4 e-con-full e-flex e-con e-child\" data-id=\"70f0ee4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2e4318 elementor-widget elementor-widget-text-editor\" data-id=\"e2e4318\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"cardFaq\"><div id=\"collapseThree\" class=\"collapse show\" data-parent=\"#accordion\"><div class=\"card-body\"><div class=\"cardFaq\"><div id=\"collapseFour\" class=\"collapse show\" data-parent=\"#accordion\"><div class=\"card-body\"><div class=\"cardFaq\"><div id=\"collapseFive\" class=\"collapse show\" data-parent=\"#accordion\"><div class=\"card-body\"><p class=\"\">Si la informaci\u00f3n del rastreo indica que tu paquete fue entregado, pero no lo recibiste, te recomendamos revisar con t\u00fa \u00e1rea de vigilancia (si la hay en tu domicilio) o con alg\u00fan vecino que hayas autorizado para recibir.<\/p><p class=\"\">Si aun as\u00ed no ubicas tu paquete, ponte en contacto a nuestro Centro de Servicio a Clientes Hound Express al tel\u00e9fono 55 4000 1920 opci\u00f3n 2, de Lun a Vie de 08:00 a 18:00 horas, y s\u00e1bados de 09:00 a 13:00 horas, te ayudaremos a:<\/p><p class=\"\">\u2022 Verificar la direcci\u00f3n de env\u00edo.<\/p><p class=\"\">\u2022 Revisar el seguimiento de tu paquete.<\/p><p class=\"\">\u2022 Dar seguimiento con el mensajero para confirmar la entrega correcta.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5066\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5066\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Mi paquete aparece como extraviado <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M189.7,44.8l-84.3,142.2c-2.4,4.1-8.3,4.1-10.7,0L10.3,44.8c-2.5-4.2.5-9.4,5.4-9.4h168.7c4.8,0,7.8,5.3,5.4,9.4Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M10.3,162.6L94.6,20.4c2.4-4.1,8.3-4.1,10.7,0l84.3,142.2c2.5,4.2-.5,9.4-5.4,9.4H15.7c-4.8,0-7.8-5.3-5.4-9.4Z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5066\" class=\"elementor-element elementor-element-f75a1b0 e-con-full e-flex e-con e-child\" data-id=\"f75a1b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1298e6 elementor-widget elementor-widget-text-editor\" data-id=\"d1298e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"cardFaq\"><div id=\"collapseSeven\" class=\"collapse show\" data-parent=\"#accordion\"><div class=\"card-body\"><p class=\"\">Si desafortunadamente tu paquete presenta este estatus, debes hacer tu reclamo en la p\u00e1gina web donde adquiriste tu producto y dar\u00e1n respuesta de acuerdo con sus pol\u00edticas establecidas.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5067\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5067\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Mis datos est\u00e1n incompletos o cambi\u00e9 de domicilio <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M189.7,44.8l-84.3,142.2c-2.4,4.1-8.3,4.1-10.7,0L10.3,44.8c-2.5-4.2.5-9.4,5.4-9.4h168.7c4.8,0,7.8,5.3,5.4,9.4Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M10.3,162.6L94.6,20.4c2.4-4.1,8.3-4.1,10.7,0l84.3,142.2c2.5,4.2-.5,9.4-5.4,9.4H15.7c-4.8,0-7.8-5.3-5.4-9.4Z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5067\" class=\"elementor-element elementor-element-3b65261 e-con-full e-flex e-con e-child\" data-id=\"3b65261\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6caf72 elementor-widget elementor-widget-text-editor\" data-id=\"e6caf72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"cardFaq\"><div id=\"collapseSeven\" class=\"collapse show\" data-parent=\"#accordion\"><div class=\"card-body\"><p class=\"\">Para poder hacer la correcci\u00f3n de los datos de entrega, es importante que tengas a la mano tu n\u00famero de gu\u00eda, y deber\u00e1s contactarnos en nuestro Servicio a Clientes de Hound Express al tel\u00e9fono 55 4000 1920 Opci\u00f3n 2, de Lun a Vie de 08:00 a 18:00 horas, y s\u00e1bados de 09:00 a 13:00 horas para atenderte y dar seguimiento correspondiente:<\/p><p class=\"\">\u2022 Corregir el domicilio<\/p><p class=\"\">\u2022 Recibir las referencias del domicilio que transmitiremos al mensajero<\/p><p class=\"\">\u2022 Corregir datos mal capturados<\/p><p class=\"\">\u2022 Recibir tu ubicaci\u00f3n para facilitar la entrega<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5068\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5068\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfD\u00f3nde puedo recoger mi paquete? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M189.7,44.8l-84.3,142.2c-2.4,4.1-8.3,4.1-10.7,0L10.3,44.8c-2.5-4.2.5-9.4,5.4-9.4h168.7c4.8,0,7.8,5.3,5.4,9.4Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M10.3,162.6L94.6,20.4c2.4-4.1,8.3-4.1,10.7,0l84.3,142.2c2.5,4.2-.5,9.4-5.4,9.4H15.7c-4.8,0-7.8-5.3-5.4-9.4Z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5068\" class=\"elementor-element elementor-element-5172a42 e-con-full e-flex e-con e-child\" data-id=\"5172a42\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ebb6ad elementor-widget elementor-widget-text-editor\" data-id=\"2ebb6ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"cardFaq\"><div id=\"collapseNine\" class=\"collapse show\" data-parent=\"#accordion\"><div class=\"card-body\"><p class=\"\">Para que puedas recoger tu paquete es necesario que est\u00e9 en uno de nuestros almacenes, para ello solicitamos contactarnos en Servicio a Clientes Hound Express al tel\u00e9fono 55 4000 1920 Opci\u00f3n 2, de Lun a Vie de 08:00 a 18:00 horas, y s\u00e1bados de 09:00 a 13:00 horas, te brindaremos detalle del domicilio de la sucursal a la que puedes acudir, as\u00ed como los horarios de atenci\u00f3n. Deber\u00e1s acudir con tu identificaci\u00f3n oficial (Pasaporte o INE) y tu n\u00famero de gu\u00eda.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5069\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5069\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfPuede alguien m\u00e1s recoger mi paquete? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M189.7,44.8l-84.3,142.2c-2.4,4.1-8.3,4.1-10.7,0L10.3,44.8c-2.5-4.2.5-9.4,5.4-9.4h168.7c4.8,0,7.8,5.3,5.4,9.4Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M10.3,162.6L94.6,20.4c2.4-4.1,8.3-4.1,10.7,0l84.3,142.2c2.5,4.2-.5,9.4-5.4,9.4H15.7c-4.8,0-7.8-5.3-5.4-9.4Z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5069\" class=\"elementor-element elementor-element-7d82670 e-con-full e-flex e-con e-child\" data-id=\"7d82670\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9988ba elementor-widget elementor-widget-text-editor\" data-id=\"f9988ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"cardFaq\"><div id=\"collapseNine\" class=\"collapse show\" data-parent=\"#accordion\"><div class=\"card-body\"><div class=\"cardFaq\"><div id=\"collapseTen\" class=\"collapse show\" data-parent=\"#accordion\"><div class=\"card-body\"><p class=\"\">Si, solo debes emitir una carta poder simple (puedes descargar un ejemplo dando clic aqu\u00ed), anexar una copia de tu identificaci\u00f3n oficial (Pasaporte o INE), y la persona que autorices debe llevar su identificaci\u00f3n oficial (Pasaporte o INE) original.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-50610\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-50610\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Mi paquete fue devuelto \u00bfqu\u00e9 puedo hacer? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M189.7,44.8l-84.3,142.2c-2.4,4.1-8.3,4.1-10.7,0L10.3,44.8c-2.5-4.2.5-9.4,5.4-9.4h168.7c4.8,0,7.8,5.3,5.4,9.4Z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" viewBox=\"0 0 200 200\"><defs><style>      .st0 {        fill: #4dbfd9;      }    <\/style><\/defs><path class=\"st0\" d=\"M10.3,162.6L94.6,20.4c2.4-4.1,8.3-4.1,10.7,0l84.3,142.2c2.5,4.2-.5,9.4-5.4,9.4H15.7c-4.8,0-7.8-5.3-5.4-9.4Z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-50610\" class=\"elementor-element elementor-element-0d93662 e-con-full e-flex e-con e-child\" data-id=\"0d93662\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38c5347 elementor-widget elementor-widget-text-editor\" data-id=\"38c5347\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"cardFaq\"><div id=\"collapseNine\" class=\"collapse show\" data-parent=\"#accordion\"><div class=\"card-body\"><div class=\"cardFaq\"><div id=\"collapseTen\" class=\"collapse show\" data-parent=\"#accordion\"><div class=\"card-body\"><p class=\"\">Un paquete es devuelto a nuestro centro de resguardo Hound Express en la CDMX, cuando se tuvieron inconvenientes para lograr la entrega, por ejemplo: Domicilio Incorrecto o Insuficiente, no pudimos contactarte en el tel\u00e9fono registrado en tu compra, cambiaste de domicilio, no se encontraba nadie en el domicilio para recibir tu paquete, entre otros motivos.<\/p><p class=\"\">Puedes emitir tu reclamo en la p\u00e1gina web donde adquiriste tu producto, y proceder\u00e1n de acuerdo con sus pol\u00edticas.<\/p><p class=\"\">En algunos casos s\u00ed podemos hacer el reenv\u00edo de tu paquete con un costo adicional que debe ser cubierto antes del reenv\u00edo; para ello, solicitamos contactarnos en Servicio a Clientes Hound Express al tel\u00e9fono 55 4000 1920 Opci\u00f3n 2, de Lun a Vie de 08:00 a 18:00 horas, y s\u00e1bados de 09:00 a 13:00 horas, donde con gusto te proporcionaremos costos y tiempos de entrega, dependiendo de cada caso y cobertura.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69c4e0d e-flex e-con-boxed e-con e-parent\" data-id=\"69c4e0d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4e849d3 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"4e849d3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8df6bb5 elementor-widget elementor-widget-html\" data-id=\"8df6bb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"forminator-ui forminator-custom-form forminator-custom-form-3532 forminator-design--material forminator-enclosed forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-3532\" data-uid=\"69d01285e00e2\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-3532\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-3532 forminator-design--material forminator-enclosed forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"3532\"\n\t\t\t\t data-color-option=\"theme\" data-design=\"material\" data-grid=\"enclosed\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"69d01285e00e2\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-name-1_69d01285e00e2\" id=\"forminator-field-name-1_69d01285e00e2-label\" class=\"forminator-label\">Nombre <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1\" value=\"\" placeholder=\"\" id=\"forminator-field-name-1_69d01285e00e2\" class=\"forminator-input forminator-name--field\" aria-required=\"true\" autocomplete=\"name\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_69d01285e00e2\" id=\"forminator-field-email-1_69d01285e00e2-label\" class=\"forminator-label\">Correo <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"\" id=\"forminator-field-email-1_69d01285e00e2\" class=\"forminator-input forminator-email--field\" data-required=\"true\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_69d01285e00e2\" id=\"forminator-field-phone-1_69d01285e00e2-label\" class=\"forminator-label\">Tel\u00e9fono de contacto <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"\" id=\"forminator-field-phone-1_69d01285e00e2\" class=\"forminator-input forminator-field--phone\" data-required=\"1\" aria-required=\"true\" autocomplete=\"off\" data-national_mode=\"disabled\" data-country=\"mx\" data-validation=\"international\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"select-1\" class=\"forminator-field-select forminator-col forminator-col-12 \"><div class=\"forminator-field\"><select  id=\"forminator-form-3532__field--select-1_69d01285e00e2\" class=\"forminator-select--field forminator-select2 forminator-select2-multiple\" data-required=\"1\" name=\"select-1\" data-default-value=\"\" data-hidden-behavior=\"zero\" data-placeholder=\"Selecciona una opci\u00f3n*\" data-search=\"false\" data-search-placeholder=\"Selecciona una opci\u00f3n*\" data-checkbox=\"false\" data-allow-clear=\"false\" aria-labelledby=\"forminator-form-3532__field--select-1_69d01285e00e2-label\"><option value=\"\"  >Selecciona una opci\u00f3n*<\/option><option value=\"one\"  data-calculation=\"0\">Seguimiento de paquete<\/option><option value=\"Servicio-de-Carga\"  data-calculation=\"0\">Cotizaci\u00f3n de servicio<\/option><option value=\"Servicio-de-tecnolog\u00eda\"  data-calculation=\"0\">Informaci\u00f3n general<\/option><\/select><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-2\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-2_69d01285e00e2\" id=\"forminator-field-text-2_69d01285e00e2-label\" class=\"forminator-label\">N\u00famero de gu\u00eda<\/label><input type=\"text\" name=\"text-2\" value=\"\" placeholder=\"\" id=\"forminator-field-text-2_69d01285e00e2\" class=\"forminator-input forminator-name--field\" data-required=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-1_69d01285e00e2\" id=\"forminator-field-text-1_69d01285e00e2-label\" class=\"forminator-label\">Mensaje <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"\" id=\"forminator-field-text-1_69d01285e00e2\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"html-1\" class=\"forminator-field-html forminator-col forminator-col-12 \"><div class=\"forminator-field forminator-merge-tags\" data-field=\"html-1\"><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"consent-1\" class=\"forminator-field-consent forminator-col forminator-col-12 \"><div class=\"forminator-field\"><div class=\"forminator-checkbox__wrapper\"><label id=\"forminator-field-consent-1_69d01285e00e2__label\" class=\"forminator-checkbox forminator-consent\" aria-labelledby=\"forminator-field-consent-1_69d01285e00e2-label\"><input type=\"checkbox\" name=\"consent-1\" id=\"forminator-field-consent-1_69d01285e00e2\" value=\"checked\" aria-labelledby=\"forminator-field-consent-1_69d01285e00e2-label\" aria-describedby=\"forminator-field-consent-1_69d01285e00e2__description\" data-required=\"true\" aria-required=\"true\" \/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><\/label><div id=\"forminator-field-consent-1_69d01285e00e2__description\" class=\"forminator-checkbox__label forminator-consent__label\"><p><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.hound-express.com\/hx\/privacidad\/\">Acepta Pol\u00edticas de privacidad<\/a><\/p><\/div><\/div><\/div><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\"><span>Cont&aacute;ctanos<\/span><span aria-hidden=\"true\"><\/span><\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"e6bfa8fb8d\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/hx\/wp-json\/wp\/v2\/pages\/3900\" \/><input type=\"hidden\" name=\"form_id\" value=\"3532\"><input type=\"hidden\" name=\"page_id\" value=\"3900\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/www.hound-express.com\/hx\/preguntas-frecuentes\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><\/form>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbe6aef e-con-full e-flex e-con e-child\" data-id=\"bbe6aef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca2d47f elementor-widget elementor-widget-text-editor\" data-id=\"ca2d47f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Estamos a un<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b3caed elementor-widget elementor-widget-text-editor\" data-id=\"1b3caed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>mensaje de distancia<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a67f4ae elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a67f4ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En Hound Express, entendemos la importancia de mantener una comunicaci\u00f3n efectiva y estar disponibles para tus consultas y necesidades.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Preguntas frecuentes Aqu\u00ed encontrar\u00e1s respuestas a las consultas m\u00e1s comunes que nuestros clientes suelen hacer. Si no encuentras la informaci\u00f3n que necesitas, no dudes en ponerte en contacto con nuestro equipo de soporte. \u00bfCu\u00e1nto tarda en llegar mi paquete? Si tu env\u00edo es internacional, una vez que realizas tu compra, el tiempo de entrega puede [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3900","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas frecuentes - HX<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hound-express.com\/hx\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas frecuentes - HX\" \/>\n<meta property=\"og:description\" content=\"Preguntas frecuentes Aqu\u00ed encontrar\u00e1s respuestas a las consultas m\u00e1s comunes que nuestros clientes suelen hacer. Si no encuentras la informaci\u00f3n que necesitas, no dudes en ponerte en contacto con nuestro equipo de soporte. \u00bfCu\u00e1nto tarda en llegar mi paquete? 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